Frequently Asked
We want to ensure you have an enjoyable and memorable experience attending any Arizona Arts Live event. For any questions not answered below, please reach out to our team at (520) 621-3341 during box office hours and via email at Boxoffice@arizona.edu.
Ticket Services
How can I contact the Box Office?
The Arizona Arts Box Office is located at Centennial Hall at 1020 E. University Blvd (directly across the Arizona State Museum) on the University of Arizona’s Main Campus in Tucson, AZ. You may contact our team at (520) 621-3341 during box office hours and via email at Boxoffice@arizona.edu. The Arizona Arts Box Office is open:
- Tuesdays through Fridays from 12:00 pm to 6:00 pm
- Saturdays from 12:00 pm to 5:00 pm
The Box Office opens 2 hours before all scheduled events and is closed on Sundays, Mondays, and federally recognized holidays. University-wide campus events, including but not limited to Commencement and the University’s Winter Closure, may affect operating hours.
Where can I buy tickets?
Tickets are available at the Arizona Arts Box Office at Centennial Hall at 1020 E. University Blvd, Tucson, Arizona 85721. Tickets are also available online under the “Get Tickets” link for each event listed on ArizonaArtsLive.com/Events via Ticketmaster.com. Ticketmaster.com is the only approved online ticket retailer. Ticket transfers through ticketmaster.com may be available for certain productions. Please note: all purchases are final.
If a show is canceled, refunds will be issued via the original payment method. If a show is postponed, refunds may be requested via the box office if you are unable to attend the rescheduled event date.
What forms of payment are accepted?
The Arizona Arts Box Offices accepts all major credit and debit cards, cash, and checks.
Do you offer discounts or promotional offers?
Yes! We are pleased to announce Arizona Arts Live offers 15% off select experiences for:
- Military veterans, active duty members, or first responders
- University of Arizona staff or faculty members
- Arts enthusiasts 65 and older
Discounted tickets are only available in person at the Arizona Arts Box Office in Centennial Hall unless otherwise noted. Please be ready to present a form of I.D. when purchasing tickets. Discounts and offers may not be available with co-promoted experiences. On occasion, promotional offers and flash sales may be offered via our email newsletter. These offers are only available online and active for a limited time. For exclusive discounts, early access, flash sales, and more, please ensure you have opted-in to receive our email newsletter by registering here.
If you receive an online-only offer code, use the “unlock” button to enter this offer code when selecting seats on the event’s Ticketmaster landing page.
Do you offer student tickets?
Yes! Thanks to a generous donation by the Marshall Foundation, Arizona Arts Live is proud to offer $10 tickets to any student. This offer applies to any current student and is not limited to University of Arizona students. Student ticket pricing is available for a large majority of our experiences. Look for the student ticket option when selecting seats or visit the Arizona Arts Box Office. You may also contact them at (520) 621-3341 during box office hours and via email at Boxoffice@arizona.edu.
Do you offer group rates?
Yes! Please contact the box office to inquire about group rates for eligible events.
How do I redeem offer codes with Ticketmaster?
Offer codes give you access to tickets made available during a special sale or at a special price. These are entered before viewing and selecting available tickets. To redeem:
- Select your event and navigate to the ticket search
- Select the Unlock button next to the Filters button and enter your code to see the available seats
- Select your tickets and continue to checkout
Additional instructions are available here.
Can I buy a gift card?
While we do not offer gift certificates at this time, we do offer vouchers which can be redeemed in person at the Arizona Arts Box Office.
Will I receive printed tickets?
Arizona Arts Live and Centennial Hall are mobile-first venues. Printed tickets may be available for a fee at the Arizona Arts Box Office. Please contact our team at (520) 621-3341 during box office hours and via email at Boxoffice@arizona.edu.
How do I use mobile ticketing?
Upon purchasing tickets, you will receive a text message on your mobile device with a link to download your tickets. Simply present the tickets on your phone when you arrive at the venue. Our front-of-house staff will scan it for you. Please have your tickets ready for scanning.
What if I can’t find my mobile tickets?
Please speak with our Arizona Arts Box Office team in Centennial Hall at 1020 E. University Blvd, Tucson, Arizona 85721, or at (520) 621-3341 during box office hours and via email at Boxoffice@arizona.edu
How can I support Arizona Arts Live?
Support the transformative power of the arts in Southern Arizona by becoming an Arizona Arts Live Insider. Arizona Arts Live Insiders form a vibrant community of engaged arts enthusiasts whose passion, generosity, and commitment have a vital impact on the arts community in Southern Arizona. Learn more and join at arizonaartslive.com/insider!
Events and Experiences
How long are experiences?
Each experience is designed to create a safe and inviting environment for you and the artist. As such, run times for each event vary. Generally, you can expect a performance to run between 60 and 120 minutes. We highly recommend allowing extra time to account for parking, concessions, ingress, and egress from the venue.
What accessible seating options are available?
Accessible seating and seating for the hearing- and sight-impaired are available in the Orchestra section through Ticketmaster and the Arizona Arts Box Office. Assistive listening devices are available on a first come first served basis in the lobby of the theater.
Service animals must be tethered at all times, and must rest in the seating area with a handler that is appropriate for the animal’s size, not in the aisles. Because our seating area has narrow rows, we ask that patrons inform us before bringing a service animal to our venue(s), so that we may reserve the best area for both patron and animal. Please contact our team at (520) 621-3341 for more information.
What time should I arrive?
In general, we ask guests to arrive 30 minutes prior to the start of their selected performance. Some experiences do not offer late seating. Start times are noted on the ticket.
Late patrons may be held in the lobby until an approved break in the event. On rare occasions, this may be as late as intermission. Please allow ample time to park and pick up tickets at will call prior to the event’s start time.
When should I clap?
Arizona Arts Live programming is specifically designed to welcome the unexpected to Tucson. You might feel awe and wonder, you might laugh or cry, you might get angry or frustrated, you might be proud or thankful.
Whatever the emotion, we’ll provide an experience that will invite you to feel. You are welcome to clap at any of our performances. We only ask you to respect the artist, their performance, and other guests in attendance.
Are bags and backpacks allowed?
To create a safe, enjoyable experience for all our guests, Arizona Arts Live and Centennial Hall have implemented the following security policies:
- Anyone entering premises is subject to a search of personal belongings, including but not limited to inspection of bags, purses, strollers, coats, hats, and wheelchairs.
- At Centennial Hall and select other venues, bags larger than than 12” x 6” x 12” are not permitted.
- Exceptions will be made for medically necessary items after proper inspection, including but not limited to oxygen tanks, diabetes kits, allergy pens, etc.
- Arizona Arts Live staff will not safeguard any personal belongings or items of any type.
What items are prohibited?
All persons are subject to Arizona Board of Regents and University of Arizona rules and regulations, and the laws of the State of Arizona. The University may revoke the ticket license and eject or refuse entry to persons for violation of these rules, regulations, and laws, disruptive behavior, illegal activity, or other misconduct. All patrons and their belongings are subject to search upon entering Centennial Hall and/or venues co-promoting experiences with Arizona Arts Live. By entering the venue, you consent to such screenings which may include bag checks and the use of metal detectors.
The following items are prohibited: Bags larger than 12” x 6” x 12”; backpacks; knives; weapons of any kind, including but not limited to firearms (permitted or not); video and audio recorders; professional quality camera equipment; selfie sticks/poles; glass or metal containers; coolers; any outside food or drink, however, medically necessary items will be permitted after proper inspection; illegal drugs or substances; folding chairs, seat backs, or seat cushions; long golf umbrellas; laser pointers; fireworks; noisemakers or horns; signs, posters, banners, balloons and flags; personal transportation device (i.e. skateboard, bicycle, hoverboard, etc.) that is not required due to disability; parcels, packages, and any items the contents of which are not displayed. Staff cannot accept gifts of any kind for the entertainer(s). Arizona Arts Live and Centennial Hall reserves the right to restrict any other items that could pose a safety hazard or restrict the enjoyment of another guest.
Is there a dress code to attend a performance?
No! All are welcome to enjoy our experiences, events, and art installations.
Is re-entry to a performance available?
Yes! Guests must have their ‘ticket’ EXIT Scanned on their way out and must go through the security check again upon entry. When they get to the doors, they will need to have their mobile ticket ready for a re-entry scan.
Are concessions available?
Concessions are available at select Arizona Arts Live and Centennial Hall performances. Co-promoted experiences in venues off the University of Arizona’s Main Campus, including the Rialto Theatre and Hotel Congress, may provide concessions as well.
Can I bring food to the venue?
Outside food and beverages are prohibited from entry into our venues.
Are there dining options nearby?
Yes! Most of our experiences on campus are within walking distance of dining options in Main Gate Square and the Student Union at the University of Arizona.
Parking and Transportation
Where can I park?
At Arizona Arts Live, we believe Southern Arizona is our stage. As such, venue location and parking vary according to the performance. For events in Centennial Hall, we recommend parking in Tyndall Avenue Garage, a short walk from Centennial Hall.
For events in the Arizona Arts District, we recommend parking in Park Avenue Garage. On-street parking may also be available in the neighborhood. For events in Downtown Tucson, including the Rialto Theatre and Hotel Congress, Park Tucson offers more than 3,000 covered spaces in parking garages and almost 1,000 spaces in surface lots. Please visit the City of Tucson for more information.
Is transportation available to the venue?
Free, convenient shuttles to transport patrons may be available for select performances in Centennial Hall. Pickup is located on the ground floor east of Tyndall Avenue Garage 1 hour before the performance. More information about shuttle transportation is available in the “Important Info” email sent to all ticket holders before the performance.
What forms of payment are accepted?
Garage parking at the University of Arizona is gated and available for hourly and daily rates and accepts the following payment methods: Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay. Cash or checks are not accepted. You may also pay for garage parking with the Passport Parking app available for download from the Apple App or Google Play Store.
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